Why was my payment declined?

We accept payments through most major providers, including:

• Credit Cards: Visa, MasterCard, Maestro, Amex, American Express, Diners, Discover, JCB, UnionPay, Elo, Hiper, and Hipercard

• PayPal

If your payment is declined

1. Check card details: Make sure your card hasn’t expired.

2. Check your account balance: Ensure you have enough funds available.

3. Verify payment settings: Confirm that your card is enabled for online and international purchases.

4. Try a different payment option: You can try using a different card or payment method.

5. Contact your bank: If the payment still doesn’t go through, we cannot see the exact reason for the failure. In this case, please contact your bank or credit card company to resolve the issue.

Pending transactions

If your purchase wasn’t confirmed, but you see a pending transaction in your bank account, it could be a preauthorization. These typically expire within 7 days, depending on your bank.